Hatim Ali Alshehri currently serves as Director of Administrative Support Services within the Riyadh Second Health Cluster, where he leads the operational backbone of primary healthcare centers, ensuring seamless service delivery, optimized workflows, and alignment between administrative functions and patient care standards. With over 16 years of experience in Saudi Arabia’s healthcare sector, he has consistently demonstrated a strong ability to elevate performance, enhance patient experience, and implement structured, data-driven improvements across complex healthcare environments.

A PMP® and Prosci® certified professional, Hatim brings a powerful blend of project management, change management, and healthcare informatics expertise, enabling him to lead transformation initiatives with precision and impact. His leadership journey spans critical roles across the Ministry of Health and major healthcare clusters, where he has overseen urgent care operations, led patient experience programs, and driven quality and safety standards at scale. His academic foundation, including a Master’s in Health Services and Hospital Management, complements his hands-on leadership approach and strategic mindset.

Beyond operations, Hatim has contributed to the advancement of the healthcare sector through research, including work on the role of artificial intelligence in healthcare administration, reflecting his forward-thinking perspective on innovation. His excellence has been recognized through multiple CEO Awards and a Deputy Minister Award, underscoring his impact and commitment to elevating healthcare standards.